![]() ![]() My brothers are trained in mechanics and one of them had just put new brakes on the van. We declined their service and drove the van back home. They basically told us that she needed all new calipers, brake pads and rotors on all four tires for a total of over $1600. After well over an hour and watching a guy who didnt seem to know what he was doing click through page after page on the computer, we finally asked what was wrong with her van. We pulled into the NTB there to have them checked. My mom and I were headed out of town and made it to Zanesville when we noticed her brakes were smoking. So I have no idea what kind of service these bad review people had - I guess some people are too hard to please? I had an excellent experience and would likely recommend and continue to use NTB service. I even saw a woman have an issue with her car, came back in, and the guys made it right for her right on the spot no issues. ![]() The price was almost exactly what was quoted online and the customer service was excellent. They didnt try to up sell anything or additional unnecessary services. I got 4 new tires, the ones I purchased, and a new TPMS sensor. I sat in their nice and clean waiting area. I went there at my requested time, they took my car right back. I submitted the online request 1 day in advance for a time that fit my schedule, which is perfectly convenient. I submitted a service request online, where I was able to pick a time, choose which tires I wanted to purchase, and other services I wanted to add with a quote of the total price including taxes, fees and labor. I was hesitant based on the number of bad reviews, but I can tell you - I did not have a bad experience. However, this was my first experience at the Zanesville location. I have had service performed at the Lancaster NTB a couple years ago, in the city I am employed.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |